Picture this: She’s your customer in 10 years. What will her expectations be as a consumer? Do you think she’ll want to fill out your paper form, photocopy her documentation, and wait for your approval? In a world where digital first experiences are the norm, how you handle customer onboarding, credit approvals, and interactions will… Continue reading Trade-Credit has not Escaped Consumer-Grade Expectations
Tag: improve customer xp
Generative vs. General AI in Credit Management
Deciphering the Artificial Intelligence (AI) Debate By Miriana Lowrie MICM Artificial Intelligence (AI) has emerged as a cornerstone of innovation, reshaping the dynamics of multiple industries. Amara’s Law, put forward by the renowned technologist Roy Amara offers an insightful lens through which we can analyse the evolution and acceptance of emerging technologies. This principle argues… Continue reading Generative vs. General AI in Credit Management
Credit Assessment Has Been Same…
Same For decades – It’s Time For Connectivity! The financial world has for decades relied on the traditional 5 C’s of Credit to evaluate the creditworthiness of potential borrowers. This framework has indeed served its purpose, forming the basis for countless loan approvals and denials, shaping the financial futures of individuals and businesses alike. As… Continue reading Credit Assessment Has Been Same…
What Enterprises Want From Trade-Credit Onboarding Platforms
Let’s say that your current trade-customer onboarding process is manual, time-consuming, and prone to errors or even worse (huhhmmmm….) ’digital’ and still prone to errors PLUS lacks the level of flexibility or functionality you need, well, it’s time think your approach to this. If the process is causing delays for your customers and staff during… Continue reading What Enterprises Want From Trade-Credit Onboarding Platforms
Business Case: Adopting a Trade-Credit Customer Onboarding Platform
We’re offering you a free business plan that outlines your proposal to adopt a Trade-Credit Customer Onboarding Platform. By using this template, you will save time in writing your own business plan and have a great starting point for internal conversations, initial needs and requirement gathering, and stakeholder engagement. Enjoy! BUSINESS PLAN Executive Summary Our… Continue reading Business Case: Adopting a Trade-Credit Customer Onboarding Platform
What do Netflix, Spotify, Salesforce, DocuSign and 1Centre all have in common?
Imagine every step of your credit management process.
Draw a visual representation in your head. Include all stakeholders involved, all staff, all customers. Now imagine that all being 90% faster, easier and more compliant – congratulations, you have imagined automation!
5 factors to look for in your trade-credit software
We’ve had hundreds if not thousands of conversations with Credit Managers and when it comes to trade-credit software, it seems there’s a focus on the same basic things: Online application forms, credit checks, trade reference checks, yadda yadda. This is a ‘table stakes’ conversation – the basics that any trade-credit software should offer, given it’s… Continue reading 5 factors to look for in your trade-credit software
Three Big Conundrums for Today’s Credit Managers
Part 2 of 3-part series. Next article > Problem 1. Onboarding customers faster, with more visibility while simplifying the complex. Streamlining existing customer onboarding processes requires an understanding of the full end to end process, from ‘I want to trade with you, how do I sign up?’ through to ‘My account is open, now what?’. You’re… Continue reading Three Big Conundrums for Today’s Credit Managers
The importance of visibility in your sales pipeline
When we talk about visibility in your sales pipeline, we mean the ability to dive in at any point along the process and see what’s going on. It’s like driving a car at night – you’ve got to put your headlights on, otherwise, you could be heading right toward a cliff and not even realise… Continue reading The importance of visibility in your sales pipeline
4 sales pipeline considerations for a new business
As a business owner setting up your sales team for the first time, you have a unique opportunity – you get to create efficient systems from the beginning, and avoid the problem many of your competitors face. Cumbersome sales pipelines ingrained in company culture are expensive to change and cause inefficiencies. You can capitalise on… Continue reading 4 sales pipeline considerations for a new business